Courses / Professional IT / IT Support & Networking
Beginner Level Track

IT Support & Networking

Hardware, Network Routing, Troubleshooting & Helpdesk

Launch your IT career with comprehensive training in computer hardware, TCP/IP networking, Windows/Linux OS troubleshooting, and IT service desk management.

Duration: 12 Weeks
Lectures: 24 Sessions
Delivery: Online, physical
Credential: QR Verified

Programme Architecture & Overview

Get hands-on training to resolve real IT support tickets, configure routers and switches, manage corporate user accounts, and maintain IT infrastructure.

Build Real Systems

Practical weekly coding labs, CI/CD automated deployments, and a production capstone.

Practitioner Review

Interactive sessions with working senior engineers. Personalized feedback on all PRs.

Verified Evidence

Graduate with a GitHub portfolio and verifiable certificate accessible to global employers.

What You Will Build & Master

Hardware troubleshooting and assembly
TCP/IP, DNS, DHCP, and Subnetting
Active Directory and user management
Helpdesk ticketing workflows

Who This Track Is For

  • • Entry-level tech seekers
  • • Office technicians

Requirements & Prerequisites

  • • None
Direct Capability Transfer

What You Will Be Able to Do (Week by Week & Class by Class)

Clear, real-world capabilities and hands-on milestones you will achieve in every single week and class. No confusing jargon—just practical skills you will build, test, and master.

0 Hands-on Weeks • 24 Classes
Weekly hands-on goals and class projects are being synchronized for the upcoming cohort.

Faculty Instructor

En

Engr. David Okonjo

Lead Software Engineer & Cloud Architect

Senior Engineering Lead with 11+ years designing distributed systems, cloud infrastructure, and training over 2,500 software developers across Africa.

Capstone Project & Cryptographic Certification

Graduation requires completing practical coursework, assessments, and an evaluated capstone project. Upon successful review by faculty, an Arc IT Certificate of Completion is issued with a unique cryptographic verification code.

Certificates can be publicly verified anytime by employers at arcit.online/verify.
Tuition Investment
$200.00 USD
All tuition includes full curriculum, labs & certification
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